Credit card refunds will be made upon failure to deliver floral in a timely manner. Any refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days.
To guarantee timely delivery of specific floral items, please order two (2) business days (Mon.-Fri.) in advance of the scheduled service. Please understand that for orders received after 48 hours, specific colors or flowers may not be available. Orders for Saturday or Sunday must be received by 3pm on Friday.
Flowers or colors may be subject to substitution dependent on availability. Any substitutions will be of equal or greater value and our florists will ensure that the style and theme of your arrangement is preserved. We will do our best to inform you of these substitutions, if possible.
Deliveries are made in Turlock and immediate surrounding areas (Denair, Hilmar, not including Modesto) and will go to the location of the visitation/service or the funeral home. Out of town delivery exceptions may be made if funeral home staff is traveling to and working the out of town service.
If for any reason you are not happy with the flowers delivered, please contact us so we can resolve it as soon as possible.